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The plain rules

Shipping + Returns

FreeDelivery anywhere in India
4 to 7 daysOnce the parcel ships
Pay afterOnly once we confirm stock
Damaged?Exchanged free, video in 24 h

Shipping + Returns

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Plain rules, so you know exactly what to expect

Delivery

Delivery is free anywhere in India. Orders are packed and handed to the courier within 2 working days of payment. Most orders arrive in 4 to 7 working days. We send you the tracking number on WhatsApp as soon as it ships.

Payment

We accept UPI and bank transfer. We only share payment details after confirming your order on WhatsApp, from +91 76650 16201. We never ask for OTPs, PINs, card numbers or send payment links. A receipt is sent for every payment and an invoice comes with the parcel.

Returns & exchange

An exchange is only possible with an unboxing video, sent to us on WhatsApp within 24 hours of delivery. Start the video before you open the parcel and keep it running until the suit is fully unwrapped, in one unbroken take. We check every video and reply the same day. Once we approve it, the courier collects the suit from your door and we send the replacement as soon as it reaches us. Your order page shows each step.

We exchange a suit free of charge if it arrives damaged or defective, or if it is not the suit or colour you ordered. A stitched suit that does not fit can be exchanged for another size of the same suit if it is unworn, unwashed and has its tags on: free on your first order; after that you pay only what the courier charges us for the pickup and the new delivery, plus the label. If the suit or size you need is no longer available, you choose another suit, and pay the difference if it costs more. We do not give refunds.

There is no cancellation once an order is confirmed and paid for, because each suit is set aside and packed for you at that point.

Unstitched fabric cannot be exchanged once it has been cut, washed or stitched, so please check it before giving it to your tailor.

Colours may look slightly different on different phone screens. If you want to be sure, ask us for a video of the suit in daylight before you pay.

Terms and conditions

By ordering from Dudi Collection you agree to what follows. Prices are in Indian rupees and include GST where it applies. A price and a design are only confirmed once we confirm them to you in writing, because stock moves and a suit shown here may already be gone.

Pay only after we confirm availability and the final price. We accept UPI and bank transfer. We never ask for an OTP, a PIN or a card number, and we never send payment links. Payment details come only from +91 76650 16201.

Colours vary between screens, and handwork varies a little between pieces, so no two suits are exactly alike. Measurements may differ by up to half an inch. Neither is a fault.

Delivery is free anywhere in India and usually takes four to seven working days once the parcel ships. Delays caused by the courier, the weather or a wrong address given to us are outside our control.

Everything on this site, the photographs and the words, belongs to Dudi Collection. Please do not copy them for another shop.

Indian law applies, and the courts of Gautam Buddh Nagar, Uttar Pradesh have jurisdiction.

Privacy

We use your name, phone number and address only to confirm and deliver your order. If you sign up for WhatsApp updates, we keep your name and number only to send you news about new stock and offers, and you can stop at any time by replying STOP. We do not share or sell your details, and we do not store any card or bank information. This website does not use tracking cookies.

If you save your details on this site so the order form fills itself in, they stay in your own browser on your own device. Your name and phone number are sent to us so we can help you faster; your address is not, and reaches us only with an order you choose to send. You can erase everything at any time with Not you? Forget my details.

This website is run by Dudi Collection, a Dudi Group brand, from D510, Indosam Road, Sector 75, Noida 201301, Uttar Pradesh, India. Write to us there about anything in this policy.

Our grievance officer is Sunesta, at the same address. We acknowledge any complaint within 48 hours and settle it within one month of receiving it.

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